Question 1

What is the difference between lightweight premium, premium everyday, and heavyweight luxury?

Accepted Answer

Lightweight Premium (150–220 GSM) is breathable apparel built for festivals, summer activations, hospitality shifts, and high-volume programs. Premium Everyday (220–320 GSM) is the default for brand merch — structured, soft, durable. Heavyweight Luxury (320–480 GSM) is retail-grade weight for artist drops, VIP gifting, uniforms, and capsule collaborations.

Question 2

What GSM should I choose?

Accepted Answer

Start with the moment, not the spec. Warm-climate event or large-volume giveaway → Lightweight Premium. Onboarding kits, employee stores, recurring programs → Premium Everyday. Limited drops, executive gifting, retail capsules → Heavyweight Luxury. We'll recommend a weight based on your audience, climate, and price point.

Question 3

Do you offer lighter-weight premium options?

Accepted Answer

Yes. We engineer from 150 to 480 GSM. Many of our festival, hospitality, and corporate programs use lightweight premium constructions for comfort and volume.

Question 4

Can you help recommend the right garment for my brand or event?

Accepted Answer

Yes — that's how most programs start. Send a brief or order the $75 sample kit and tell us the use case. We'll come back with a garment recommendation, weight tier, decoration plan, and pricing.

Question 5

What is your minimum order quantity?

Accepted Answer

100 units per style. Smaller orders are not economically viable for the production setup costs.

Question 6

How do I get started?

Accepted Answer

Order a $75 sample pack, then schedule a consultation with our team. We can also work directly from a brief — submit a quote request.

Question 7

Can I see samples before ordering?

Accepted Answer

Yes — order the $75 sample kit. The cost is credited toward your first production order over $2,000.

Question 8

Where do you manufacture?

Accepted Answer

All production is at our facility in Ksawerów, Poland. We do not subcontract.

Question 9

What is your QC process?

Accepted Answer

14 stages from fabric inspection through packing. Photo updates are available via the client portal during production.

Question 10

Can you match a reference garment?

Accepted Answer

Yes — send us the reference. We'll quote a custom-spec build.

Question 11

What freight options do you offer?

Accepted Answer

Air freight (14–21 days) and ocean freight (35–50 days). DHL, FedEx, Maersk, and MSC.

Question 12

Do you handle customs?

Accepted Answer

Yes — we prepare all commercial documentation and handle export. Import duties are billed to recipient.

Question 13

Where do you ship?

Accepted Answer

Worldwide. Major channels: North America, EU/UK, APAC, MENA.

Question 14

Do you accept net terms?

Accepted Answer

Net-30 is available under our Priority Partnership program for recurring clients.

Question 15

What certifications do you hold?

Accepted Answer

GOTS, OEKO-TEX Standard 100, Fair Wear Foundation. Documentation provided with every order.

Question 16

Do you offer custom packaging?

Accepted Answer

Yes — branded mailers, hangtags, and labels. Quoted per project.

Common questions.

Garments & Weight

Ordering

Production

Shipping

Payments & Certifications